Shipping and Handling Policy

(HAZ-MAT) HAZARDOUS MATERIAL SHIPMENTS

  • Haz-mat & ORM-D products will not be shipped via air freight.
  • Haz-mat fees of $27.50, or current adjusted rate, will be applied to each box containing Hazardous Materials. (50 lb max product weight per box)
  • Customer is responsible for all haz-mat charges. Haz-mat fees are subject to change at anytime.
  • Everything Outdoor Camping or it Suppliers ships Haz-mat items (mainly fuel) within 24 hours of order placement (This does not apply to ORM-D items, such as insect repellents & sealers)

FREIGHT TERMS

  • No Hazardous Materials, ORM-D, C.O.D., or backorders on shipments to Alaska, Hawaii, or any International orders.
  • Standard shipping within the contiguous United States is by ground service, with freight charges and fees added to the invoice. For shipments to Alaska and Hawaii standard shipping varies depending on reliability, convenience, and cost.
  • We reserve the right to change or limit freight allowances at any time.

BACKORDERS

  • Unless otherwise specified by Everything Outdoor Camping or it’s Suppliers, backorders may be automatically shipped by ground up to 10 days after the original order has shipped. After 30 days, all backorders will be cancelled unless further notified.
  • All backorders under $50 will be automatically cancelled.
  • All qualifying backorders will ship ground freight only.
  • No backorders on any COD, Alaska, Hawaii, or International orders.

RETURNS, WARRANTIES, & SHIPPING DISCREPANCIES POLICY

  • ALL warranty work is performed in the US and return shipped to US addresses only.
  • All shipping discrepancies must be reported within 5 business days of receipt of merchandise. Discrepancies reported after 5 business days will not be allowed.
  • YOU MUST CONTACT US PRIOR TO SENDING THE PRODUCT BACK TO US.
  • All returns and warranties require a Return Authorization number (R.A.#), which may be obtained from Everything Outdoor Camping Returns Department, in writing.
  • To ensure proper credit, please clearly mark the R.A.# on the outside of the box with your returned merchandise. The Returns Department will tell you the most efficient means of return. All product returned without an R.A.# will be subject to a minimum 15% restock fee.
  • Everything Outdoor Camping or its Supplier will repair, replace or give credit on defective products at its sole discretion. As a general rule, Everything Outdoor Camping and its Supplier follows manufacturer warranty policies when determining issues regarding repair, replacement, etc.
  • Everything Outdoor Camping allows the return of non-defective items for up to 30 days after the invoice date. Any exception to this rule is at Everything Outdoor Camping’s sole discretion. If Everything Outdoor Camping, in its sole discretion, allows this type of return, a restocking fee of a minimum of 15% up to a maximum of 75% could be charged-especially if the item cannot be resold (i.e. the item has been used, price stickers are affixed, packaging is damaged, discontinued items, etc.).
  • Orders returned by a freight delivery carrier as refused, bad address, or any other reason without prior notification or authorization will be subject to a minimum 15-75% restock fee at Everything Outdoor Camping’s discretion.
  • Warranty or defective products may take 10-15 business days for replacement.
  • Non-defective returns will receive purchasing credits only. No cash refunds.
  • Everything Outdoor Camping and its Suppliers reserves the right to review product sold in group sales as potential accelerated wear and tear which may not qualify for normal warranty returns.

NON- RETURNABLE ITEMS:

  • Returns on fuel will not be accepted.
  • Returns of items that Everything Outdoor Camping special orders from the manufacturer will not be allowed. This includes items not in the catalog or unusually large quantities of catalog items.
  • No returns on food items, special orders (non-stock or large quantities of in line products), or discontinued items.

ADDITIONAL PROCESSING FEES

  • All Drop Ship Orders will incur a minimum additional fee of $3.50 per order.
  • Drop Ship orders processed as Third Party billing with incur a minimum additional fee of $5.00 per order
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